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Customer Service Policy

Opting Out of Email Subscriptions

You can unsubscribe from newsletters by clicking on the unsubscribe link at the bottom of each edition. Additionally, you can login to the website, and unsubscribe from any newsletters through your account settings.


Returns and Replacements

Please contact us within three business days after receiving your order if something is wrong with your order. For wrong items shipped, we will offer a replacement or refund. Shipping charges will be refunded only in the event that a wrong item is shipped.

If you experienced a quality problem with a product, please contact us via our Feedback form at and someone from customer service will contact you about a replacement or refund.

We do not accept returns.

Ordering

If you have any question regarding your order, or are having problems placing an order, please call customer service at (801) 886-1444. If you want to track your order status, please log into your account.

If you have a current permit for resale in your state and want to inquire about becoming a wholesale customer, please call (801) 886-1444.

Subscribe and Save Terms

Simply subscribe to your favorite products and choose how regularly you would like to receive them. We look after everything else. Effortlessly manage what you receive, when it arrives and the way you pay. Login to your dedicated portal from any device and easily update your settings. We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions. You are free to cancel your subscription at any time but we are unable to cancel an order once it has been shipped from our facility. If you cancel after it has been shipped the cancellation will take affect on your next payment cycle.

All Subscriptions are subject to price changes but you will be notified of any changes to the products you are subscribed to.

Surf Sweets reserves the right to terminate or block users who abuse the subscription function. After 3 resubscriptions your account is subject to review.

Payment, Pricing & Promotion

We accept the following forms of payment for online orders: VISA, Mastercard, American Express, Discover Cards and Paypal. We do not accept checks, cash, or C.O.D. orders.

All prices and promotions are subject to change. Surf Sweets and surfsweets.com reserve the right to make adjustments to pricing due to changing market conditions, errors in advertisements and other extenuating circumstances. In the event of an incorrect price, Sweet Candy and surfsweets.com reserve the right to refuse or cancel orders for items listed at the incorrect price, whether or not the order has been confirmed and your credit card has been charged. If your credit card has been charged for the purchase and the order is subsequently canceled, Surf Sweets will issue a credit to your credit card account in the amount of the incorrect price. Promotions are subject to change without notification. If a product appears in the “Specials” section of surfsweets.com, Surf Sweets and surfsweets.com does not need to publish the length of time the promotion will run, and reserves the right to cancel the promotion and special pricing at any time.

Sales Taxes will be collected for orders that ship to Utah, at the applicable state tax rates.

Canceling an Order

You may cancel your order provided that the order has not yet entered the shipping process. Please call (801) 886-1444, (855) 772-7720 (Toll Free) to cancel your order (Monday - Thursday, 8AM - 4PM; Friday, 8AM - 12NOON, Mountain Time).

If the item you want to cancel has been shipped, it cannot be cancelled by you or by our Customer Service Department. Surf Sweets is not responsible for refunding a customer for unwanted products after the product has been shipping from Surf Sweets shipping facility. 

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